LIMITED WARRANTY AND PROCEDURES
TITAN WARRANTS THAT THIS PRODUCT CONFORMS TO THE MANUFACTURER'S SPECIFICATIONS AND WILL BE FREE OF DEFECT IN MATERIAL AND WORKMANSHIP AND SHOULD ANY DEFECT OCCUR, TITAN WILL CORRECT THE DEFECT SUBJECT TO THE FOLLOWING CONDITIONS:
COMMERCIAL INSTALLATIONS:
TITAN WILL PROVIDE PARTS AND LABOR TO REPLACE DEFECTIVE PARTS WITHOUT CHARGE FOR A PERIOD OF ONE (1) YEAR - FROM THE DATE OF SALE BY TITAN AND/OR AN AUTHORIZED TITAN RESELLER TO THE END USER. AN EXTENDED WARRANTY WILL BE AVAILABLE SOON.
RESIDENTIAL INSTALLATIONS:
TITAN WILL PROVIDE PARTS AND LABOR TO REPLACE DEFECTIVE PARTS WITHOUT CHARGE FOR A PERIOD OF TWO (2) YEAR - FROM THE DATE OF SALE BY TITAN AND/OR AN AUTHORIZED TITAN RESELLER TO THE END USER.
RECERTIFIED rEMOTES, tv ACCESSORIES WARRANTIES:
- TITAN FULL OUTDOOR TREATED ACCESSORIES - 180 DAYS MANUFACTURER'S WARRANTY FROM SHIP DATE.
- TITAN COMMERCIALOUTDOOR TREATED ACCESSORIES (REMOTES, STREAMING DEVICES, ETC.) - 180 DAYS MANUFACTURER'S WARRANTY FROM SHIP DATE.
PROOF OF PURCHASE:
COPY OF THE DATED SALES INVOICE FROM AN AUTHORIZED DEALER IS REQUIRED TOGETHER WITH THE PRODUCT SERIAL NUMBER TO OBTAIN SERVICE UNDER THIS WARRANTY.
THIS WARRANTY DOES NOT COVER:
- SHIPPING COSTS BOTH TO AND FROM TITAN OFFICE, SHIPPING DAMAGE OR DAMAGE CAUSED DURING UNPACKING AND/OR REMOVAL OF PROTECTIVE PACKING MATERIAL. SHIPPING DAMAGE, OTHER THAN THE ORIGINAL DELIVERY OF TELEVISION. THIS WILL BE FILED AS A CLAIM WITH THE SHIPPER AND THE OBLIGATION OF THE CONSUMER TO PURSUE.
- ANY FEES OR TAXES ASSOCIATED WITH EXPORTING OR IMPORTING ANY PRODUCTS TO THE U.S.A. OR FROM THE U.S.A.
- SERVICE REQUIRED AS A RESULT OF IMPROPER, INCORRECT, OR INSUFFICIENT AC SUPPLY VOLTAGE. (GFI, SURGE PROTECTOR OR OUTLET RATED FOR OUTDOOR USE ACCORDING TO STATE LAWS)
- ANY UNIT WHICH IS MODIFIED, TAMPERED WITH, ADJUSTED, REPAIRED OR DAMAGED DUE TO IMPROPER INSTALLATION, POWER LINE SURGE, IMPROPER VOLTAGE SUPPLY, INADEQUATE SIGNAL PICKUP, INCORPORATION INTO OTHER PRODUCTS OR REPAIRED BY A PARTY OTHER THAN TITAN OR ITS AUTHORIZED REPRESENTATIVES.
- ANY FAILURE, LOSS, DAMAGE OR PERSONAL INJURY DUE TO ACCIDENT, NEGLECT, MISUSE OR ABUSE BY THE CONSUMER OR TO IMPROPER OPERATION, MAINTENANCE OR STORAGE OR TO ALTERATION OR TO FAILURE TO FOLLOW NORMAL OPERATING PROCEDURES AS OUTLINED IN THE INSTRUCTION MANUAL.
- ANY UNIT PURCHASED FROM AN UNAUTHORIZED SELLERAND ANY OWNER OTHER THAN THE ORIGINAL END-USER.
- IF ANY ORIGINAL FACTORY LABELS AND/OR SERIAL NUMBER HAS BEEN REMOVED, DEFACED, REPLACED OR TAMPERED WITH IN ANY WAY.
- INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES, EXCEPT AS REQUIRED BY FEDERAL OR STATE LAWS.
- DAMAGE WHICH RESULTS FROM FIRE, FLOOD, LIGHTNING, EXTREME WEATHER CONDITIONS OR OTHER ACTS OF GOD.
- ANY COSMETIC DAMAGE TO THE SURFACE OR EXTERIOR THAT HAS BEEN DEFACED OR CAUSED BY NORMAL WEAR AND TEAR.
- DAMAGE TO THE SPEAKER CAUSED BY INAPPROPRIATE CLEANERS AND OR CHEMICALS.
- CORROSION OF THE SPEAKER FROM ACID RAIN, SALT, AIR POLLUTANTS, OR SAND.
- CORROSION OF THE UNIT THAT RESULTS FROM IMPROPER MAINTENANCE. ANY BREACHES IN THE EXTERIOR FINISHES, SUCH AS SCRATCHES OR CHIPS CAN RESULT IN CORROSION.
- ANY UNIT MODIFIED OR TAMPERED WITH BY ANY PART OTHER THAN TITAN OR ITS AUTHORIZED ACCESSORIES.
- WARRANTIES ARE ALSO Non-TRANSFERABLE UNLESS AUTHORIZED BY TITAN OUTDOOR TVS IN WRITING.
TITAN AND ITS REPRESENTATIVES OR AGENTS SHALL IN NO EVENT BE LIABLE FOR ANY GENERAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR OCCASIONED BY THE USE OF OR THE INABILITY TO USE THIS PRODUCT. THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY TITAN AND ITS REPRESENTATIVES. THE LAWS OF SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES; THEREFORE, THIS WARRANTY SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LAWS, THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE.
ALL WARRANTY INSPECTIONS AND REPAIRS MUST BE PERFORMED BY AUTHORIZED TITAN SERVICE TECHNICIANS.
IT IS VERY IMPORTANT TO SAVE THE ORIGINAL BOX AND PACKING MATERIAL THE DEVICE IS ORIGINALLY SENT IN.
WARRANTY PROCEDURES:
- PLEASE HAVE YOUR RECEIPT AND SERIAL NUMBER AVAILABLE. WHEN YOU CONTACT US AT (214) 550-7348, WE WILL TROUBLESHOOT AND DIAGNOSE PROBLEM OVER THE PHONE. IF THE SPEAKER IS DEEMED NON-REPAIRABLE ONSITE, SPEAKER MUST BE SENT BACK TO TITAN FACTORY IN DALLAS, TX. ANY UNIT THAT IS DEEMED BEYOND A REASONABLE REPAIR COST, TITAN RESERVES THE RIGHT TO REPLACE WITH A COMPARABLE MODEL SPEAKER. IF RETURN IS REQUIRED, WE WILL ISSUE A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER.
- REPLACEMENTS: WILL BE PROVIDED FOR APPLICABLE PRODUCT WITHIN THE FIRST THIRTY (30) DAYS OF PURCHASE. CREDIT CARD INFORMATION WILL BE COLLECTED BEFORE SHIPMENT OF THE REPLACEMENT PRODUCT. IF TITAN DOES NOT RECEIVE THE ORIGINAL PRODUCT BACK WITHIN THIRTY (30) DAYS OF SHIPPING THE REPLACEMENT PRODUCT, THE CREDIT CARD ON FILE WILL BE CHARGED AT FULL MSRP. FREIGHT CHARGES MAY APPLY FOR PRODUCT OUTSIDE OF THE FIRST THIRTY (30) DAYS.
- REPAIRS IN-FACTORY (DALLAS, TX): MUST INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT WITH RETURN PRODUCT AND THE RMA NUMBER WRITTEN ON THE BOX. TITAN WILL NOT ACCEPT ANY RETURNED PRODUCTS WITHOUT AN RMA NUMBER. THE PURCHASER MUST RETURN THE PRODUCT TO TITAN IN ITS ORIGINAL OR EQUIVALENT PACKAGING AND SEND IT FREIGHT PREPAID. PLEASE ENSURE THE SHIPMENT OR ACCEPT THE RISK IF THE PRODUCT IS LOST OR DAMAGED IN SHIPMENT. IF THE ORIGINAL BOX IS NOT AVAILABLE, PLEASE CONTACT US TO HAVE A NEW BOX SHIPPED TO YOU (APPLICABLE FEE APPLIES).
SHIP PRODUCT BACK TO US
- ATTENTION: RMA #__________
IF WE DETERMINE THAT THE PRODUCT IS NOT COVERED UNDER THE WARRANTY, BEYOND ECONOMICAL REPAIR (BER) OR DAMAGED FROM RETURN SHIPPING, WE WILL NOTIFY YOU AND INFORM YOU OF SERVICE ALTERNATIVES THAT ARE AVAILABLE TO YOU ON A FEE BASIS. DO RETURN ANY ACCESSORIES, INCLUDING REMOTE CONTROLS, all THAT ACCESSORY IS RELATED TO AN EQUIPMENT FAILURE.
INTERNATIONAL SHIPMENTS:
A SHIPMENT IS CLASSIFIED AS INTERNATIONAL AT THE TIME THE PRODUCT LEAVES THE BOUNDARIES OF THE UNITED STATES. TITAN LIMITED WARRANTY STATEMENT DOES NOT APPLY TO INTERNATIONAL SHIPMENTS. REGIONAL WARRANTY RELATED ISSUES ARE MANAGED BY TITAN AUTHORIZED INTERNATIONAL DEALERS/DISTRIBUTORS.
Titan Outdoor TVS
2150 Chenault Dr.
Carrollton, Texas 75006
(214) 550-7348
Brand / Model
Serial Number
Date Purchased.
